Check out the software licensing agreements for the current shipment of Apple products by selecting the corresponding product below. This service level agreement («SLA») describes the levels of service THAT SHOEBOX Ltd. provides to its customers for SHOEBOX services, including applicable hardware and software (together «Services»). If you don`t see a service or are unsure which lists to subscribe, please contact ERIS. Please read the table below for service-specific maintenance plans and to receive information about all the services you use. SHOEBOX Managed Services are contractual per customer and have negotiated their own service level contract as part of the overall agreement. Depending on the service, you can be automatically registered on the mandatory mailing lists. Please see the list below and subscribe to all the services you use. The following certifications for data centers in Atlanta and Las Vegas are available on request and confidentiality agreement:Atlanta – ISO 27001, SSAE 16, SOC 1, SOC 2, SOC 3, PCI, OIX-2, HIPALas Vegas – ISO 27001, SOC 1, SOC 2, SOC 3, PCI, HIPAA Service Alert Emails are coded in color to display the content of messages. Learn more about ERIS service alerts. Their use of Apple software or hardware products is based on the software license and other terms and conditions applicable to the product at the time of purchase. Your consent to these conditions is required to install or use the product.

Please note that the license of the software attached to the product at the time of purchase may differ from the version of the license that you can check here. Be sure to read the applicable conditions carefully before installing the software or using the product. Telephone assistance gebeurt t-r eleven eigen Servicedesk. Yesterday kan je terecht puts vragen en ondersteuning van de eindgebruiker. Everyone calls toPdesk, ons helpdesksysteem, centraal geregistreerd. I havevangt hieruit een bevestiging van ontvangst per e-mail, maar ook ook tussentijdse updates en een afmelding zodra i vraag is beantwoord of i storing is verholpen. Ook zijn de servicedesk engineers de schakel tussen played in field in system engineers in de buitendienst. Mocht i hulp van een van hen nodig hebben, dan brengen zij i put hen in Kontakt mit plannen ze hiervoor een afspraak in. The PDF file below covers all terms and conditions between Purple and our customers. SHOEBOX also offers a paid service to process data formatting.

Service levels are the best effort based on data complexity and customer availability to provide data accuracy. Please contact for more information on these service rates. Please note that if you are described as mandatory, you are automatically subscribed to receive notifications if you use this service actively. You don`t need to be added to the list. Monthly maintenance of information systems (ISM) is planned separately by the ERIS system and carried out by ISIS operations teams.